When you move house, a transfer document must be created.
This document transfers the energy supply from the person moving out to the new occupant.
The transfer document can be found on the regional regulators’ websites:
www.vreg.be, www.cwape.be, www.brugel.be.
It must be signed by both the person moving out and the new occupant, and sent to ENGIE within 30 days of the move.
If you have not yet submitted the transfer document, please send it to la-on as soon as possible at collection@la-on.eu, quoting your file number. We will then try to request an adjustment, although this is only possible in certain circumstances.
If an adjustment is no longer possible, and you believe someone else is responsible for the electricity consumption, you should try to settle matters with that person – through legal action or otherwise.